สถานที่
KHET SATHON - BANGKOK
วันที่
19 ธันวาคม 2565

หน้าที่และความรับผิดชอบ

  • Develop service strategy to mitigate software, hardware, and networking issues
  • Troubleshoot and resolve IT issues via phone, web, and in-person channels 
  • Ensure all incidents are resolved against Service Level Agreements (SLA)
  • Report on health of the help desk and support using uptime and ticket-related performance metrics
  • Partner with IT and business personnel to discuss the impact of incidents on products and services
  • Develop business support standards, processes and procedures, and guidelines for incident management
  • Evaluate trade-offs between issues using value, impact, and risk criteria

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