หน้าที่และความรับผิดชอบ

Qualifications

• High school diploma or higher in any field

• Experience handling large groups of tourists is a plus

• 1–3 years of experience in ticketing, customer service, or related fields

• Basic IT equipment skills

• Strong interpersonal skills and a commitment to excellent customer service

• Proficiency in English or Chinese is an advantage

คุณสมบัติ

Job Responsibilities

• Conduct ticket sales and manage on-site ticketing operations accurately and on time

• Respond politely to customer inquiries about tickets, resolve complaints, and provide guidance to ensure maximum customer satisfaction

• Monitor entrances to verify ticket validity and ensure proper admission

• Oversee and operate the ticketing system efficiently; assist with system updates and troubleshooting as necessary

• Adhere to policies, procedures, and regulations related to ticketing; implement security measures to prevent fraud and unauthorized access to the system

• Collaborate with team members and other departments to ensure smooth ticketing operations, and support ticketing operations managers as needed