Duties & Responsibilities

Represent a positive image of the organization and deliver exceptional service to customers

 Key Roles & Responsibilities:

• Welcome, assist customers, and resolve issues to ensure a smooth service experience.
• Receive notifications of news, promotions, or various events and campaigns at the shopping center.
• Receive customer complaints and coordinate with relevant departments
• Receive repair requests - Issue Work Order.
• Create customer satisfaction in the service experience
• Communicate with customers with understanding, accuracy, courtesy, and the ability to answer their various questions.
• Take care of and manage various service-related information to ensure it is smooth, accurate, and efficient
• Work and coordinate with various departments or sections to carry out tasks or resolve issues for customers accurately and promptly.
• Other tasks as assigned by superiors

Qualifications

• 6 working days per week
• Able to work the night shift (out at 12 midnight)
• 0-2 years experience in customer service
• Good command of spoken and written English
• Competence in Computer & Digital Literary
• Familiar with application & program usage