Understanding issues that are material to the organization is crucial for AWC’s sustainable future. AWC, using a holistic approach to gathering and analyzing information, incorporates risks and opportunities from stakeholders’ perspectives, the different dimensions of AWC’s operations, value chain, the direction of the real estate industry, and sustainability trends to identify and prioritize material issues. in three dimensions.

The Process for Identifying Materiality Issues


Materiality matrix

The materiality assessment clarified in the previous section resulted in the Materiality Matrix, which displays AWC material issues importance based on what’s critical to stakeholders and essential to AWC, simultaneously revealing material issue’s significance.

In pursuing corporate sustainability agenda, AWC has positioned corporate governance and code of conduct as a foundation to operate, climate change as the essence of long-term sustainability, and risk management to safeguard AWC’s resilience. The other issues are captured to strengthen AWC’s abilities and deliver value creation to stakeholders in its entire value chain.

  • 1. Climate Strategy*
  • 2. Energy Management
  • 3. Water Stewardship
  • 4. Circular Economy
  • 5. Biodiversity

  • 6. Human Rights
  • 7. Labor Management
  • 8. Human Capital Development*
  • 9. Talent Attraction & Retention
  • 10. Diversity & Inclusion
  • 11. Occupational Health & Safety
  • 12. Community & Social Integration

  • 13. Corporate Governance
  • 14. Ethical Business & Compliance*
  • 15. Risk Management
  • 16. Supply Chain Management
  • 17. Customer Relationship Management
  • 18. Process & Digital Transformation
  • 19. Data Privacy & IT Security*

*Remark: Topics with Financial Impact embedded in Enterprise Risk Management

AWC Materiality Issue and KPI

Materiality Topic Target Progress UNSDGs
Climate Change Become Carbon Neutral within 2030 20.6% of GHG reduction compared to 2019
Water Stewardship Increase the use of recycling and reuse water 11% of recycling and reused water
Circular Economy Zero Waste from Operation to Landfill within 2030 9% diversion rate
Biodiversity Conserve and plant trees at developing and operating properties 8,093 trees were conserved and planted
Human Capital Development Within 2026, 100% of key driver roles will have ready-now AWC successors developed from internal employees 28.75% of key driver roles that have ready now internal successors
Occupational Health and Safety Zero fatality cases by 2030 0 fatalities
Community and Social Integration 100% of AWC's operating properties must have at least one initiative that promote better livelihoods for people by 2027 48% of operating properties
Corporate Governance To be certified as ‘CAC Change Agent Award’ by 2030 100% of employees were communicated and complied with anti-corruption policies and guidance
Economic Value Creation In 2027, increase household income and reduce inequality gap through our development properties and operating properties In progress

Materiality Issues Impact Valuation for External Stakeholders

In 2022, AWC has selected 2 of the high important material topics, “Community and Social Integration” and “Circular Economy” to conduct impact valuation converting the output metrics to an impact metric to measure the societal or environmental external impact.

  • Community and Social Integration: AWC has registered The GALLERY as a Social Enterprise entity aiming to engage with the community, local artists, and students, to produce craft local products and sell the GALERY's stores across Thailand. The objective is to create and enhance social impact strategy projects to support people and communities, in line with the philosophy in “Building a Better Future”. Therefore, the value created for our target external stakeholder group - Local and Community is being focused. It is necessary for AWC to assess and monitor the output and outcome of this project, such as how it increases the quality of life, number of jobs created number of local people with skills development. This is to ensure that AWC is a part that shaping community well-being, building local opportunities, and increasing household income.
Material Issue Business Value Chain External stakeholders Output Metric Type of impact Impact Valuation Impact Results Reference
Community and Social Integration
  • Operations
  • Products/Services
  • Supply chain

Business Activity Coverage : >50% of business activity

Society Number of suppliers from local communities
  • Positive
  • Social return on investments (SROI)
0.75 Reference : Measuring Value: a guide to Social Return on Investment (SROI), 2008 https://www.commdev.org/wp-content/uploads/pdf/publications/Measuring-Value-A-Guide-to-Social-Return-on-Investment.pdf
  • Circular Economy: Concerning the Circular Economy topic which is one of the important topic, AWC’s hospitality Business Unit has partnered with SOS Foundation Thailand with an objective to reduce food surplus to landfill by donating the excess quality food to neighbor's communities. AWC’s hotels have managed to pass on high-quality surplus food from catering services to nearby communities and vulnerable groups. As AWC target is zero waste to landfill by 2030, partnering with SOS Foundation has support us in 1) reduce negative impacts to the environment from the business operations - reduce food waste to landfill 2) support local and communities in accessing to quality and nutritious food - support most need in the community, and 3) building awareness for customers through this collaboration where they can be a part of this project to reduce environmental impacts (reduce emissions) and create positive impacts for our local community. We have record on amount of meal and food volume every time we send them to our neighbors.
Material Issue Business Value Chain External stakeholders Output Metric Type of impact Impact Valuation Impact Results Reference
Circular Economy
  • Operations
  • Products/Services

Business Activity Coverage : >50% of business activity

Environment Amount of food surplus donated
  • Positive
  • Social cost caused / avoided
Decreased social cost of carbon by GHG emission avoided by 668,500kg CO2e Reference: Social Cost of Carbon, June 2020 (PDF p. 2) https://www.gao.gov/assets/gao-20-254.pdf